+91 98914 52975 0124-4388408 helpdesk@dkyinfotech.com
407, 2nd Floor, Ganpati Arcade, Gurugram
DKY Infotech Pvt. Ltd.
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Frequently Asked Questions

Answers about AMC, managed services, infrastructure, cloud, security and how we work with clients across Gurugram and NCR.

General

DKY Infotech Pvt. Ltd. is an IT solution company providing computer products and services for SMEs and large enterprises — including infrastructure, cloud, managed services, cybersecurity, analytics, AMC, digital workplace and technology staffing.

We are based at 407, 2nd Floor, Ganpati Arcade, Gurugram, and support businesses across Gurugram and the NCR with onsite and remote IT services.

Share your requirements via the Contact page, email helpdesk@dkyinfotech.com, or call +91 98914 52975 / 0124-4388408. We schedule a short discovery call and propose a practical next step.

AMC & Support

Our Annual Maintenance Contract covers post-warranty onsite and remote support for computers and networks, preventive maintenance, break-fix assistance, and structured service reporting based on the agreed scope.

Yes. We keep 24/7 standby engineers available for critical technical issues so production and business systems can be restored quickly outside normal hours.

Yes. We provide multi-brand hardware break-fix, spare logistics and lifecycle support as part of our managed and AMC offerings.

DaaS covers device procurement, imaging, enrollment, security policies, support and refresh — so you get a predictable device lifecycle instead of one-off purchases and ad-hoc support.

Infrastructure & Cloud

We deliver IT infrastructure solutions, data center services, networking (wired, wireless, Fibre, LTE, VoIP), audio-visual collaboration setups, digital workplace and end-user device programmes.

Yes. We support cloud strategy, migration and managed operations across AWS, Azure and Google Cloud, including Google Workspace and Microsoft 365 productivity deployments.

We design and implement enterprise networking — cabling, wireless, Fibre, LTE, SD-WAN-ready architectures and VoIP — with ongoing support options.

Security

Our security portfolio includes endpoint, network, cloud and data security, identity & access management, application security and operational technology (OT) security — designed for defence and compliance readiness.

Yes. We deploy CCTV, access control and biometric systems as part of workplace security and infrastructure projects, with integration and ongoing support where required.

We help implement data security controls and backup strategies (online and off-site) so critical business data can be restored after incidents or human error.

Engagement

Most engagements start with assessment and scope definition, then design, implementation and handover — followed by AMC or managed services if you want ongoing operations.

Yes. We offer technology staffing and skilled resource augmentation so you can scale project and support teams without long permanent hiring cycles.

Response times depend on the agreed SLA. For AMC and managed service clients in Gurugram/NCR we prioritise onsite and remote response based on severity and contract terms.

Didn’t find your answer?

Write to helpdesk@dkyinfotech.com or call +91 98914 52975 — our team will respond promptly.

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A single solution to all Computer Problems! DKY Infotech Pvt. Ltd. provides computer products and IT services for SMEs and large enterprises in Gurugram & NCR.

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